Free Resources
More FREE resources from Ruby
Owning the Customer Experience
Read how Ruby helped the Orlando Magic move the second strongest season ticket base in the NBA. They did so not exclusively with strong sales, but with a substantial emphasis on customer service.
This article was originally published in the Association of Luxury Suite Directors SEAT Magazine, Spring 2010.
The Handoff
Whether you are running a special event or managing Guest Relations staff, there is always a handoff from teammate to teammate
Six No-Fail Strategies for Raising the Bar in Customer Relations
As printed in Seat Magazine, publication of the Association of Luxury Suite Directors
Teacher’s Pet
Create a positive learning environment, and every staff member will work to be the top student
The Coach Approach
Great managers set clear goals and help employees achieve them.
Does it say "Customer Service" on your badge?
11 Steps to Calming Upset Customers
Create a Learning Environment in Your Organization
GE does things that we all wish we could do. They create an environment that promotes
advancement. People who work for GE are happy, challenged, trained, driven for cause
and successful. Let’s evaluate how we can do the same.
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