The Handoff
Whether you are running a special event or managing Guest Relations staff, there is always a handoff from teammate to teammate

Six No-Fail Strategies for Raising the Bar in Customer Relations
As printed in Seat Magazine, publication of the Association of Luxury Suite Directors

Teacher’s Pet
Create a positive learning environment, and every staff member will work to be the top student

The Coach Approach
Great managers set clear goals and help employees achieve them.

Does it say "Customer Service" on your badge?
11 Steps to Calming Upset Customers

Create a Learning Environment in Your Organization
GE does things that we all wish we could do. They create an environment that promotes advancement. People who work for GE are happy, challenged, trained, driven for cause and successful. Let’s evaluate how we can do the same.

 

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